Orders

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What Is Included with The Door Purchase?

Entry doors are pre-hung meaning the jamb, door, glass, flush bolt, roller latch, & sweep, hinges (hidden, standard, pivot) are included, but may not be assembled due to logistics for shipping and may require assembly at location.

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Can I Order a Custom Door?

Yes, we can make almost any design (inquire with sales representative), glass style, color, and size of aluminum entry doors. Please note, due to the high backlog and logistics, custom orders can take anywhere from 10 - 14 weeks. To order a custom door contact us at contact@greenmainland.com or view our catalogs/website. 

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What Is A Thermal Break, Thermally Broken, Or Thermal Barrier?

We make thermally broken aluminum doors that withstand drastic changes in temperature or when the temperature drops below freezing. The thermal break is a continuous barrier between the inside and outside window/door frames to greatly reduce noise, cold, and heat energy. Thermal break technology uses a reinforced polyamide bar between the inside and outside aluminum profiles, creating an insulated barrier within the window or door frame.

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What are The Lock Specs?

All of our door products come with already installed locking mechanisms. Certain smart lock options are also available.

 

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Installation 

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Do We Do Installation? 

No, we are a distributor of windows and doors throughout the U.S. and do not install the doors. However, we will recommend our highly skilled and reputable contractors that would be able to quote your entire project and install our Products.

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Where Do We Ship And How Long Does It Take?

We ship to all 50 states and shipping times may vary for in-stock doors depending on location and carrier. The carrier provided will call to schedule a delivery date and time to deliver your door. For more info on the shipping process, please contact us at contact@greenmainland.com.

 

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Shipping and Pick-Up

 

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How Much Does Shipping Cost?

Custom order product shipping is included in the provided final price and is not charged separately. In stock products will have a separately calculated shipping cost depending on location and carrier. For Texas residents, we offer free local pickup from our Dallas warehouse. We have a ramp and dock loading options at the warehouse.

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Can I Pick Up My Product?

Yes, we offer free local pickup from our warehouse in Dallas, TX. We will load the product onto your truck free of charge.

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How Will My Product Be Packaged?

Our doors are packaged with protective materials in boxes or wooden crates, to prevent damage by shipping carriers. Note, you will need multiple people to help dismantle the pallet once delivered curbside.

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Are Handles & Locks Included?

Yes, as per the design, style, or custom order of Product.

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Can I Change My Order?

Custom orders are FINAL once approved and submitted.

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What is The Lead Time?

Lead Time is usually around 10-14 weeks. For some products, we have an express delivery of 6-8 weeks.

 

 

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Extra

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Can I Get A Mosquito Screen With My Door?

Yes, we can provide a retractable mosquito screen with some products and under certain limitations to come with your custom doors or windows. Please contact us directly for more info at contact@greenmainland.com.

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Can I Expedite A Custom Order?

Maybe. We may be able to expedite your order for faster production and/or shipping options. There may be additional charge. Please email us at contact@greenmainland.com.

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Do We Make Doors For Commercial Properties?

Yes, we can make any size of aluminum door in any style with custom glass and color finishes. If you would like to custom order a commercial aluminum or glass entry door, please email us at contact@greenmainland.com.

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Do You Offer Warranty on Your Products?

Yes, we offer a 5 year limited warranty for all of our products. Please see our Warranty Disclaimer for more information.