Terms & Conditions

 

Quotes

All quotes are valid the specified number of days from the date they are issued or until revocation by Green Mainland, whichever comes first. Prices may be subject to change without advance notice. We encourage you, the client, to email in your orders as verbal quotes will not be honored.

Altitude

Green Mainland assumes that the products will be installed at altitudes less than 4,000 feet for standard windows and doors (corners of frame or glass have 90 deg angles), and 2,500 feet for windows and doors with elements that have corners with other angles. Notify Green Mainland if installing the products at a higher altitude so breather or capillary tubes, or membranes can be installed in the glass. Argon is not available if breather or capillary tubes are installed.

Images Displayed in Quotes:

All windows and doors displayed in quotes are for illustration purposes only. Physical product appearance may vary due to order specifics and manufacturing process. See Product Description.

Specifications

Although every effort is made to ensure the accuracy of these quotes, Green Mainland accepts no liability for errors or omissions which may be found to have occurred. The client must review, verify, and confirm the accuracy of the quote (i.e. net frame and required rough opening dimensions, windows/doors series, windows/doors operation style, windows type, hinge side, frame type, color, grids pattern, etc). The RO shows required dimensions assuming the framing is level. The client shall specify in writing whether they require a low threshold (not water resistant or waterproof) or a standard threshold (water resistant). Any changes to quotes must be submitted in writing. No verbal changes are accepted. The client must initial, sign, and date the quote and e-mail it back to their sales representative before the order is released to production. No changes to the order will be allowed or accepted after 24 hours from the signed quote date.

Suitability of Usage

Green Mainland is not responsible for the suitability of any product for any purpose or its compliance with any regulations. Customers are responsible for verifying all applicable building code requirements prior to ordering and are solely responsible for compliance with those building code requirements.

Payment Terms

Stage 1: An initial 10% payment is required to produce the official CAD drawings.
Stage 2: An additional 50% must be paid to begin production.
Stage 3: An additional 20% must be paid 4 weeks from production to process shipping.
Stage 4: The remaining 20% will be paid on arrival of goods.
100% of the quote must be paid before the items are released and to activate the warranty. Should any legal action need to occur to collect any unpaid balances, the client will be responsible for covering all legal fees.

Credit Cards

Most major cards are accepted. A photo ID must be provided with a matching credit card. The name on the card must match the ID of the purchaser exactly.

Check Payments

We do not accept postdated or third-party checks. All checks need to be made out to Green Mainland and delivered or mailed to 11610 Harry Hines Blvd #120, Dallas, TX 75229. For all returned checks, a charge to the client of a $35.00 returned-check fee (i.e. NSF) will apply. Should any legal actions need to occur to collect any unpaid balances, the client will be responsible for covering all legal fees. Checks can be held for 7 days or until verified by the bank before being processed and submitted to manufacturing. Any delays caused by an issue with the check will not be included in the estimated lead time.

Delivery

Standard Delivery: The quoted total includes freight and shipping to the client's specified address via Green Mainland's standard shipping methods, which are curbside delivery only. The client is responsible for unloading the product from the delivery truck and must plan to have sufficient manpower or equipment present for unloading. The weight and dimensions of the package will be communicated to the client in advance. If the location is not easily accessible by common carrier, shipment will be made to the nearest freight terminal. Alternative shipping methods requested by the client may result in additional charges. Upon delivery, the protective tape should be removed from any product surfaces and the product should be stored in a safe and shaded/covered area until installation, as soon as possible, to avoid damage to the product and forfeiture of the warranty.

Preparation of Installation Site

For proper installation, there should be more than a 1/2-inch gap between the window or door sashes and stucco, brick, siding, or drywall to ensure the proper operation of the window. All windows and doors require at least a 1/4" gap between the rough opening and the product frame. Please contact the sales representative should there be any questions regarding this order.

The site must have a laser leveled floor with no dips, bumps, cracking, shifting, slanting. The site must have a re-enforced concrete base, with a re-enforced metal, concrete, or hardwood frame including the top.

Green Mainland Provided Installers

Installation must be paid in-full by the client before the installation begins. Any charge associated with installation including (Install, demolition, trimming, waste removal) are subject to change based on unexpected or unagreed upon labor, equipment, and material cost. Any additional work or charges due to poor preparation of the install site, structural integrity issues, code compliance, permitting, hazardous conditions, timeline delays, or access to the property will be noted on-cite and will be billed at the client's expense before work is completed.

The client can be billed for installation, demolition, waste removal, and trimming. By default, installation will be the only item included in the price. Demolition, waste removal, and trimming must by specified by the Client and the Green Mainland Representative that signed the quote or their direct manager, before the project begins. Any non-specified charge will be billed at the client's expense.

Additional fees may be charged for delivery if the site is deemed hard to reach, inaccessible, if there is insufficient manpower, or if additional equipment is required. All expenses will be paid by the client before work is completed.

The client maintains the right to request a cost breakdown of all additional charges, but is still required to pay the final agreed upon price before the work is completed.

Force Majeure

Green Mainland shall NOT be held liable or responsible to the client nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to the pandemic, fire, floods, embargoes, war, acts of war, insurrections, riots, strikes, lockouts or other labor disturbances, or acts of God; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Green Mainland shall provide the client with prompt written notice of any delay or failure to perform that occurs because of force majeure.

Inspection

The client is responsible for inspection of the products for visual defects at the time of pickup or delivery. The client must inform Green Mainland in writing within 48 hours after delivery or pickup of any latent or other defects. If a client fails to notify Green Mainland of any problems within such a time frame, the products will be fully accepted by the client, thus waiving all claims against Green Mainland.

Returns & Refunds

24 hours after the order is confirmed and the quote is signed by the client, it is released to production and there can be no changes, modifications, returns, or refunds accepted or allowed under any circumstances. Due to the custom nature of the products, there will be no exceptions to this clause.

Disposal of Unclaimed Merchandise

Due to storage constraints, merchandise will be held by Green Mainland for 30 days only from the date the client is notified that the merchandise is ready for delivery. The daily storage fee will be $15 per window and $30 per door. If the merchandise has not been picked up 30 days after the client was notified that the merchandise is ready for pick up or delivery, the merchandise will be disposed of and no claims for refunds of deposits/payments or replacement of merchandise will be accepted, and no claims can be made against Green Mainland.

Limitation of Damages and Liability

If any product is determined to be defective, Green Mainland shall repair or replace the defective product. Green Mainland shall be allowed a minimum of 20 working days to repair or replace the defective product. At no time shall Green Mainland be held responsible for any consequential damages including labor cost, especially if the product has already been installed. Green Mainland will ONLY provide replacement products subject to its current product warranty policy. IN NO EVENT SHALL GREEN MAINLAND BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR STRICT LIABILITY, WITH THE EXCEPTION OF DAMAGES FOR DEATH OR BODILY INJURY CAUSED BY COMPANY'S SOLE NEGLIGENCE OR WILLFUL MISCONDUCT. DAMAGES SHALL NEVER EXCEED THE AMOUNTS PAID BY THE CLIENT TO THE COMPANY FOR SUCH PRODUCTS OR SERVICES.

Indemnification of Claims

If the manufactured product by Green Mainland is satisfactory to the client according to these terms and conditions, should any claims be filed by anyone or any entity regarding the manufactured products, the client hereby agrees to indemnify Green Mainland against any and all claims.

 

Warranty Policy

Please refer to the warranty policy for the specific product you purchased, by visiting our website www.greenmainland.com or by contacting your sales representative. IMPORTANT: the warranty is voided if the parameters of the custom merchandise fall outside of the manufacturer's specifications covered by the warranty.

 

Warranty Voiding and Activation

• Full 100% payment of all products and services are required before any warranty item is submitted, manufactured, or delivered, without exception.

• If the client uses their own installers, not supplied by Green Mainland, then they must report any warranty items within 48 hours of the product arriving and before installation begins. These claims must be supported with pictures and videos before the item can be replaced or repaired. The warranty will then be rendered void after 48 hours, and any damages caused by the installers must be paid for by the installation team that caused the damage before the item is replaced or repaired. Including product and labor.

• Green Mainland Sponsored Contractors: Green Mainland Will Handle any warranty issues discovered during the installation process. The client will then have 48 hours to inspect the contractor's work for issues. If there is nearby construction continuing on after the installation of the doors, then the warranty will be immediately voided and any damages caused by the neighboring construction crews will have to be covered by the one that caused the damage.

• A warranty is also voided if the rough opening was misrepresented, or if the foundation and framing do not meet the requirements mentioned in "Preparation of Installation Site."

• A warranty is only valid within the constraints mentioned above. Green Mainland does not warranty labor.

 

Disclaimer

EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES, AND EACH PARTY EXPRESSLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE, AND THEIR EQUIVALENTS UNDER THE LAWS OF ANY JURISDICTION.

 

Choice of Law

This Agreement is governed by the Laws of the State of Texas.

 

Binding Agreement

The Client acknowledges that they have the legal capacity to execute this Agreement and understand that this Agreement is binding on both parties. Failure to proceed with the purchase after executing this Agreement shall carry a penalty of 20% of the quoted amount.